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1PLAINTS, Conflicts & Options Dispute Resolution

• Bally’s (Newcastle) Limited (Bally’s) and its particular category businesses (Bally’s Category) fully helps the target detailed about your To play Work 2005 and you can is invested in best decisions to the gambling and you can social responsibility and you can will ensure to play is done pretty and you can publicly in accordance with company info.
• Bally’s has put into impression values and functions to the Bally’s Casino Newcastle designed to make sure the oversight at the gambling tables is done-by the executives and you can investors so you can make sure the new integrity out of gambling isn�t influenced.
• A problem mode a complaint on the one aspect of the company and you can team do in respect of your registered something, and you can a conflict is one complaint and that:
• a good. Isn’t fixed in this first phase of your complaints process.
• b. Refers to the results of your complainant’s to play deal.

dos. BALLY’S (NEWCASTLE) Limited Casino Problems Process

• dos.step 1 You to to play complaint will be fixed by the Bally’s Casino Newcastle casino Agent and you can/or Gambling Manager at the time of the new feel, but if the the new Agent if not Gambling Director is unable to accept the issue it would be referred to the burden Director and you can Monitoring.
• dos.dos If you are not happy with the new resolution of your dispute you are given a gambling dispute leaflet and you can get welcome to put your count in writing to the General Director, Bally’s at the Door, Newgate Road, Newcastle-upon-tyne NE1 5GT, email: [email address secure] .
• dos.twenty-about three As a result to the inquiry the overall Director tend to act to you on the email address if not do to have you after investigating the new dispute, explaining the option.
• dos.five If you are not content with the choice your , Bally’s in the Door, Newgate Road, Newcastle, NE1 5TG if not thanks to email address [email address secure] that can independently check out the the problem.